Shipping policy
Shipping Policy
Thank you for shopping with NovaFlow SA. We deliver throughout South Africa and aim to make delivery simple, reliable and affordable.
Shipping Rates
• Orders under R500: R100 standard delivery
• Orders of R500 or more: FREE standard delivery
Free and standard delivery rates apply to normal-sized parcels. Bulky, heavy or oversized products may have a different delivery charge. Where this applies, the delivery cost will be shown or confirmed before fulfilment.
Order Processing & Delivery
NovaFlow sources selected products after an order has been placed and payment confirmed. Orders are generally processed within 1–3 business days. Once dispatched, standard delivery within South Africa is estimated at 5–8 business days. Delivery times may vary depending on supplier processing, product availability, courier destination and other circumstances outside our control. Weekends and South African public holidays may affect processing and delivery.
Delivery Method
Orders are delivered using reputable South African courier services such as The Courier Guy/PUDO, Aramex or another suitable courier, depending on the parcel size, destination and service availability.
Where PUDO locker-to-door delivery is used, NovaFlow places the parcel into the courier network and it is delivered to the physical delivery address supplied by the customer. Customers will not normally be required to collect their order from a locker unless a collection option has specifically been selected or arranged.
Order Tracking
Tracking information will be provided once available. Please allow time for courier tracking systems to update after dispatch.
Delivery Delays
Delivery estimates are not guaranteed and may occasionally be affected by supplier delays, courier delays, remote-area schedules, severe weather, public holidays or circumstances outside NovaFlow's reasonable control. We will assist customers with delivery enquiries where necessary.
Delivery Address
Please ensure that your delivery address and contact number are correct before completing checkout. Additional courier charges resulting from an incorrect address, unsuccessful delivery due to recipient unavailability, or an address change requested after dispatch may be charged to the customer where applicable.
Damaged or Missing Parcels
If your parcel arrives damaged or has not arrived within the communicated delivery period, please contact us as soon as reasonably possible so that we can investigate with the courier or supplier.
Digital Products
Digital products and services do not require physical shipping. Where applicable, they will be delivered electronically or provided according to the terms stated on the relevant product or service page. Digital products and services may be purchased internationally where available.
Smarter living, stronger you. —
NovaFlow SA