Refund policy

Returns and refunds

You can request a return of an eligible physical item within 30 days of receiving it. Please read the eligibility requirements and exceptions below before purchasing.

Eligibility for change-of-mind returns

Items must be unworn or unused, in the same condition you received them, with their tags and original packaging. A receipt or other proof of purchase is required.

How to request a return

Email support@novaflowsa.com with your order number, the item you wish to return and the reason for your request. If your return is accepted, we will provide instructions on how and where to send it. Please request a return before sending an item back.

Return shipping costs

You are responsible for return shipping costs for an accepted change-of-mind return. If an item arrived defective, damaged or incorrect, we will cover the return shipping cost.

Change-of-mind exceptions

We do not accept change-of-mind returns for:

• Sale items or gift cards.
• Personal-care and hygiene goods, including skincare and beauty tools.
• Perishable goods or custom products.
• Hazardous materials, flammable liquids or gases.

These exclusions apply to change-of-mind returns only. They do not remove any rights or remedies you have under applicable consumer law for defective, damaged, incorrect or misdescribed goods.

Defective, damaged or incorrect items

Please inspect your order when it arrives and contact support@novaflowsa.com as soon as reasonably possible if there is a problem. Include your order number and a description of the issue; photos can help us assess it. We will assist you with the appropriate remedy. The 30-day change-of-mind window does not limit any rights you have under applicable consumer law.

Digital downloads

Digital-download purchases are generally non-refundable once access to the download has been provided, except where required by applicable law. If you cannot access your download or receive an incorrect or faulty file, please contact us for assistance.

Exchanges

For an eligible item, request a return first. Once the return is accepted, you can place a separate order for the replacement item.

Refund processing

We will notify you after receiving and inspecting your return and tell you whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or payment provider may take additional time to process and display the refund.

If more than 15 business days have passed since your refund was approved, please contact support@novaflowsa.com.