FAQ
How long does shipping take?
Allow 1–3 business days for processing after payment confirmation, followed by an estimated 5–8 business days for delivery after dispatch. This is approximately 6–11 business days in total under normal conditions. Products are sourced after ordering, so supplier availability, your destination, weekends and public holidays may extend these estimates. Tracking is provided once your order is dispatched. See our shipping policy for details.
How much is shipping?
For normal-sized parcels within South Africa, standard delivery is R100 on orders below R500 and free on orders of R500 or more. Bulky, heavy or oversized items may have a different charge. Please check the delivery cost at checkout and contact support@novaflowsa.com before purchasing if an item needs a special delivery quote. Digital downloads do not require physical shipping.
Can I track my order?
Yes — you'll receive a tracking notification once your order is dispatched. Please allow up to 24 hours for tracking info to update.
What's your return policy?
You can request a return of an eligible physical item within 30 days of receiving it. Items must be unworn or unused, in the same condition you received them, with tags, original packaging and proof of purchase. Change-of-mind returns exclude sale items, gift cards, personal-care and hygiene goods (including skincare and beauty tools), perishable goods, custom products, hazardous materials, flammable liquids and gases. These exclusions do not remove your rights under applicable consumer law for defective, damaged, incorrect or misdescribed goods. Digital downloads are generally non-refundable once access has been provided, except where required by applicable law. Please read our full returns and refund policy.
How do I start a return?
Email support@novaflowsa.com with your order number, the item and the reason for your request. Please request a return before sending an item back. You pay return shipping for an accepted change-of-mind return; we cover it if the item arrived defective, damaged or incorrect. Approved refunds are issued to your original payment method within 10 business days after we receive and inspect the return. Your bank or payment provider may take additional time to display the refund.
Are your product images accurate?
We do our best to represent every product accurately. Some listing photos include styling props (like candles or other decor) for illustration purposes only — only the specific product listed is included in your order.
Where do your products come from?
NovaFlow SA works with product suppliers to offer a growing selection of fitness, beauty, wellness and lifestyle essentials. Products are arranged after orders are placed, so availability and delivery estimates may vary. Please refer to each product listing for specifications, what is included and any available customisation.
How do I contact NovaFlow?
Email support@novaflowsa.com or reach out via our Contact page — we aim to respond within 1–2 business days.
Do you ship outside South Africa?
NovaFlow physical products are currently delivered within South Africa only. NovaFlow Studio digital services may be purchased internationally because no physical shipping is required.